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    Grow your Customer Experience Strategy
  • Why is this important today?
    Face-to-face interactions with customers are becoming rare.
    Life online
    Everything changed with the increasing availability of broadband services. For the first time, more and more people are able to unlock the full potential of the internet as a source of just about everything they want and do.
    post-COVID-19
    COVID-19 and its fallout is calling into question the way we work on every level.Since work-from-home has been shown to be possible, it is likely that when the COVID-19 crisis is over, more employers will let some employees do it some of the time.
    More on Zendesk
  • Watch a cool video introduction.
    Brought to you by synAPPS.
    "You will understand Zendesk a whole lot better after watching this video."
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  • Zendesk: Built for this.
    Scaleable
    Scaleable in our experience with Zendesk means More of the same and that is more important than what you will grasp as a novice or potential user. You have no idea how fast your online support will scale. It is faster that what you think. Fact is Zendesk will keep up. It is scale-ready, and so are we.
    Extensible
    Extensible in our experience with Zendesk means adding different things as and when you discover you need them. Zendesk has many pre-built use-ready solutions right under the hood. You will probbaly start with email-based Ticket Requests and then find you need to add other options. That is where Zendesk's omnichannels fit in. Just-in-time. Zendesk is intuitive for agents and easy to customise.
    Supported
    Choosing from a huge library of pre-made templates, you can setup your website without building everything from scratch. Pick the designs you like, change the content and you're done!
  • Hands-on Support

    Instantly Ready
    Zendesk is fully active out-of-the-box. Support addresses need to be configured before sending and receiving email; and we are good to go. eMail notifications and email-based conversations are at the core of the customer service interaction.
    From Tears to Tiers
    Company growth and a massive uptick in ticket volume will require that we make changes and move to strategically address customer needs. Creating Tiers is what most seasoned Zendesk users do.
    Workflows
    Figuring out the best way to set up Answer Bot triggers, automations, views, and tags can be confusing for a lot of users. Not for us. Been there, done that.
  • BITCOIN Ready.
    Pushing the Envelope!
    We are fully subscribed to the BITCOIN Standard, and if you are too then you will know how Bitcoin transfers work. If not, we recommend you get Saifedean Ammous'book The Bitcoin Standard and join the revolution.
    UpWork
  • Top-rated on UpWork
    Click to visit our Team Zendesk Profile
    Life's far too short for bad coffee. What's the point in having tepid, poorly brewed low-altitude robusta beans in the best crockery money can buy, adorned with an awesome logo and an inspiring slogan? It's all about form AND content. Not form over content. The form is your Brand, the content is the answer to the question: Do you keep your promises?
    Cloud
  • Cloud Control.
    Accessible. Anywhere. Any Time.
    Zendesk Support is cloud-based customer service and ticketing software. Zendesk makes it easy for help desk agents to build and maintain strong relationships with customers. A different help desk solution.
    More later
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    CONTACT us
    Independent Freelance consultants
    Exclusively specialising in Zendesk
    related financial and crypto-currency services
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    Our clients are located mostly in
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