Zendesk: Built for this.
Scaleable
Scaleable in our experience with Zendesk means More of the same and that is more important than what you will grasp as a novice or potential user. You have no idea how fast your online support will scale. It is faster that what you think. Fact is Zendesk will keep up. It is scale-ready, and so are we.
Extensible
Extensible in our experience with Zendesk means adding different things as and when you discover you need them. Zendesk has many pre-built use-ready solutions right under the hood. You will probbaly start with email-based Ticket Requests and then find you need to add other options. That is where Zendesk's omnichannels fit in. Just-in-time. Zendesk is intuitive for agents and easy to customise.
Supported
Choosing from a huge library of pre-made templates, you can setup your website without building everything from scratch. Pick the designs you like, change the content and you're done!
Hands-on Support
Instantly Ready
Zendesk is fully active out-of-the-box. Support addresses need to be configured before sending and receiving email; and we are good to go. eMail notifications and email-based conversations are at the core of the customer service interaction.
From Tears to Tiers
Company growth and a massive uptick in ticket volume will require that we make changes and move to strategically address customer needs. Creating Tiers is what most seasoned Zendesk users do.
Workflows
Figuring out the best way to set up Answer Bot triggers, automations, views, and tags can be confusing for a lot of users. Not for us. Been there, done that.