Face-to-face interactions with customers are becoming rare.
Everything changed with the increasing availability of broadband services. For the first time, more and more people are able to unlock the full potential of the internet as a source of just about everything they want and do.
COVID-19 and its fallout is calling into question the way we work on every level.Since work-from-home has been shown to be possible, it is likely that when the COVID-19 crisis is over, more employers will let some employees do it some of the time.
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Zendesk: Built for this.
Scaleable in our experience with Zendesk means More of the same and that is more important than what you will grasp as a novice or potential user. You have no idea how fast your online support will scale. It is faster that what you think. Fact is Zendesk will keep up. It is scale-ready, and so are we.
Extensible in our experience with Zendesk means adding different things as and when you discover you need them. Zendesk has many pre-built use-ready solutions right under the hood. You will probbaly start with email-based Ticket Requests and then find you need to add other options. That is where Zendesk's omnichannels fit in. Just-in-time. Zendesk is intuitive for agents and easy to customise.
Choosing from a huge library of pre-made templates, you can setup your website without building everything from scratch. Pick the designs you like, change the content and you're done!
Zendesk is fully active out-of-the-box. Support addresses need to be configured before sending and receiving email; and we are good to go. eMail notifications and email-based conversations are at the core of the customer service interaction.
From Tears to Tiers
Company growth and a massive uptick in ticket volume will require that we make changes and move to strategically address customer needs. Creating Tiers is what most seasoned Zendesk users do.
Figuring out the best way to set up Answer Bot triggers, automations, views, and tags can be confusing for a lot of users. Not for us. Been there, done that.
Pushing the Envelope!
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Zendesk Support is cloud-based customer service and ticketing software. Zendesk makes it easy for help desk agents to build and maintain strong relationships with customers. A different help desk solution.
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